• 专利附录
  • 专利说明
  • 权利要求
  • 类似技术
  • 同族专利
  • 引用文献
  • 法律状态
  • 优先权
    • 专利摘要:
    The terminal (4) for collecting user satisfaction feedback comprises: a user interface including a loudspeaker (32) and a video screen (28) and adapted to present a message to a user according to one or more modes of communication; - two buttons (16, 18, 20) for collecting a user's feedback; an electronic processor (40) programmed to implement the following steps: - selecting, by means of a selection module, a communication mode for presenting the message from among a plurality of communication modes enabled by the user interface; - sending a message according to the communication mode selected; - collecting feedback submitted by the user.
    公开号:ES2731933A2
    申请号:ES201990067
    申请日:2018-02-16
    公开日:2019-11-19
    发明作者:Georges Obanos
    申请人:Yumi Tech；
    IPC主号:
    专利说明:

    [0001]
    [0002] COLLECTION TERMINAL OF A USER SATISFACTION OPINION, A COLLECTION SYSTEM THAT INCLUDES THIS TERMINAL AND THE COLLECTION PROCEDURE OF A USER SATISFACTION OPINION THROUGH
    [0003]
    [0004] The present invention relates to a terminal for collecting a user satisfaction opinion, a collection system comprising this terminal and a method for collecting a user satisfaction opinion through this terminal.
    [0005]
    [0006] Electronic terminals used to collect user opinions about a service provided are known. These terminals are intended to be fixedly placed in a place open to the public, such as a shopping center, an airport lounge, a waiting room or public toilets. Such terminals feature a simplified and intuitive user interface, which allows a user to quickly leave an opinion during their passage in front of the terminal. This interface generally consists of at least one button to express a positive opinion and a button to express a negative opinion, as well as printed visual indications that indicate which opinion is associated with each button. Collected opinions are recorded for later use, for example to establish satisfaction statistics.
    [0007]
    [0008] Application WO-2011/048273 describes an example of such a terminal.
    [0009]
    [0010] These known terminals have the disadvantage that they cannot be used by people with disabilities, or by illiterate people and / or suffering from cognitive disorders. For example, a blind or visually impaired person may not distinguish the different buttons and their respective meanings and, in fact, cannot correctly answer the question posed by the terminal. Thus, the simplicity of the interface makes the terminal unusable for many categories of users.
    [0011]
    [0012] It is these drawbacks that are intended to remedy the invention more particularly, by proposing a collection terminal and a method of compiling an opinion of user satisfaction, by means of an inclusive user interface accessible to all users.
    [0013] For this purpose, the invention relates to a terminal for the compilation of a user satisfaction opinion, this terminal comprising:
    [0014] - a user interface, which includes a loudspeaker and a video screen embedded in the main face of a terminal housing, the user interface being adapted to present a message intended for a user according to one or more communication modes; - at least two operable buttons, located on the main face of the housing, each button being configured to emit a response signal when it is operated by the user to gather the opinion of a user;
    [0015] - an electronic computer, programmed to implement some stages:
    [0016] - of acquiring a questionnaire consisting of a message to be presented to a user, this questionnaire being acquired from a remote computer server;
    [0017] - for selection, by means of a selection module, of a communication mode for presenting the message between a plurality of communication modes allowed by the user interface;
    [0018] - issuing a message for a user and through the user interface, according to the communication mode selected;
    [0019] - for compiling an opinion issued by the user, this acquisition comprising the acquisition of a response signal emitted by one of the buttons operable in response to its actuation by the user.
    [0020]
    [0021] Thanks to the invention, the terminal consists of a user interface that is universal and allows communication according to several complementary communication modes. For example, the user can be asked a question according to a visual mode and / or an auditory mode. Thus, the communication modalities between the user and the terminal are adaptable according to the user's faculties.
    [0022]
    [0023] According to some advantageous but not mandatory aspects of the invention, such a procedure may incorporate one or more of the following characteristics, taken in isolation or according to any technically permissible combination:
    [0024] - The terminal also includes an authentication module, adapted to identify a user and the electronic computer is programmed to select the communication mode of the user interface based on the user identified by means of the authentication module.
    [0025] - Each button is also identified by a marking zone.
    [0026] - The marking zones consist of an inscription in Braille code and comprise for this purpose one or several rigid contacts that protrude with respect to the surface of the marking zone.
    [0027] - The electronic computer consists of a voice synthesis module, adapted to generate, from a predefined setpoint, a voice message destined to be emitted by the speaker.
    [0028] - The voice synthesis module of the electronic computer is configured to modify the sound volume, and / or the sound frequency and / or the prosody of the generated voice message, depending on the information provided by the selection module.
    [0029]
    [0030] According to another aspect, the invention relates to a system for collecting a user satisfaction opinion, this system comprising a computer server and an opinion collection terminal, the computer server and the collection terminal being connected by a link of data. The computer server consists of a module for generating a questionnaire and the collection terminal is as described above.
    [0031]
    [0032] According to another aspect, the invention relates to a method of compiling a user satisfaction opinion by means of a terminal, consisting of:
    [0033] - a user interface, which includes a loudspeaker and a video screen embedded in a main face of a terminal housing, the user interface being adapted to present a message intended for a user according to one or more communication modes; - at least two operable buttons, located on the main face of the housing, each button being configured to emit a response signal when it is operated by the user to gather the opinion of a user;
    [0034] - an electronic computer;
    [0035] this procedure being characterized because it consists of the stages:
    [0036] - the acquisition, by the terminal's electronic computer, of a questionnaire consisting of a message to be presented to a user, this questionnaire being acquired from a remote computer server;
    [0037] - for selecting, by means of a selection module of the terminal's electronic computer, a communication mode for displaying the message between a plurality of communication modes allowed by the user interface;
    [0038] - issuing a message for a user and through the user interface, according to the communication mode selected;
    [0039] - for compiling an opinion issued by the user, this acquisition comprising the acquisition, by the electronic computer, of a response signal emitted by one of the buttons operable in response to its actuation by the user.
    [0040]
    [0041] According to advantageous, but not mandatory, aspects of the invention, such a procedure may incorporate one or more of the following characteristics, taken in isolation or according to any technically permissible combination:
    [0042] - The communication mode selection stage consists of the automatic identification of the user by a terminal authentication module, the selection of the communication mode by the selection module being made based on the result of the user identification.
    [0043] - The user interface communication modes consist of a graphic communication mode and an audio communication mode.
    [0044]
    [0045] The invention will be better understood and other advantages thereof will become more clearly apparent from the following description of an embodiment of a terminal, a system and a method of compiling a user opinion, given only to Sample title and made in reference to the attached drawings where:
    [0046] - Figure 1 is a schematic representation, according to a simplified perspective view, of a user opinion collection terminal, according to a first embodiment of the invention;
    [0047] - Figure 2 is a synoptic scheme of the operation of a system for collecting the opinion of a user, this system comprising the terminal of Figure 1;
    [0048] - Figure 3 is a schematic representation, according to a simplified perspective view, of a terminal for collecting a user's opinion, according to a second embodiment of the invention;
    [0049] - Figure 4 is a flow chart of an operation procedure of the collection terminal of Figure 1 for collecting a user opinion according to the invention.
    [0050]
    [0051] Figures 1 and 2 represent a system (2) consisting of a terminal (4), to collect a user opinion in a place open to the public, and a remote computer server (6).
    [0052]
    [0053] As illustrated in Figure 1, the terminal (4) consists of a housing (10) mounted on a support (12). To simplify Figure 1, this support is not illustrated in detail and appears in dotted lines. The support (12) allows the terminal (4) to be fixedly positioned so that place at a height greater than or equal to 1 meter.
    [0054]
    [0055] The housing (10) consists of a main face (14) showing a man-machine communication interface, also called the user interface.
    [0056]
    [0057] The user interface aims to present a user with a message that expresses a question posed to which he wishes to answer, this response forming an opinion of satisfaction that he wishes to collect. The question may be related to an opinion of satisfaction about a specific service from which you have benefited, for example, what you think of the quality of a meal you have just consumed. However, other applications are possible.
    [0058]
    [0059] In this illustrative example, the main face (14) has a flat and circular shape and delimits a front face of the housing (10). The rear part of the housing (10) has a rounded semi-housing shape that extends opposite to the main face (14).
    [0060]
    [0061] Preferably, the housing (10) is made of a rigid material, such as a molded thermoplastic material.
    [0062]
    [0063] The terminal (4) consists of at least two operable buttons, located on the main face (14). These buttons are intended to collect the user's satisfaction opinion.
    [0064]
    [0065] Each button is here of the type of push button and consists of a movable part, reversibly movable in translation with respect to a fixed base, between a pressed position and a released position. For example, the mobile part of the button has a flat outer face. The button also consists of elastic return means that return the moving part to the released position.
    [0066]
    [0067] In this example, the buttons are three and carry the references (16, 18 and 20). The buttons (16, 18 and 20) are identical here.
    [0068]
    [0069] Advantageously, the buttons (16, 18 and 20) may be backlit, for example, when operated by the user.
    [0070]
    [0071] Each button (16, 18 and 20) is adapted to deliver a response signal, for example, an electrical signal, which is representative of its drive state. Here, this response signal takes a different value depending on whether the button is in the pressed position or in the released position.
    [0072]
    [0073] The main face (14) also consists of marking zones (22, 24 and 26), each associated with one of the buttons (16, 18 and 20). Each marking zone (22, 24 and 26) is intended to receive a visual indicator, not shown in Figure 1, indicating the meaning of the associated button.
    [0074]
    [0075] For example, the visual indicator is a “smiley” pictogram that indicates a degree of satisfaction: positive, neutral or negative.
    [0076]
    [0077] In this example, the marking zones (22, 24 and 26) are provided directly on the main face (14), below the buttons (16, 18 and 20) to which they are respectively associated. As a variant, the marking zones (22, 24 and 26) can each be formed directly on the support face of the button to which it is associated.
    [0078]
    [0079] Advantageously, the marking zones (22, 24 and 26) consist of an inscription in Braille code, not illustrated. They comprise for this purpose one or several rigid contacts that protrude with respect to the surface of the marking zone. This inscription in Braille code is arranged to indicate the meaning of the associated button, for example, to indicate the degree of satisfaction.
    [0080]
    [0081] The inscription in Braille code can be placed in the marking zones (22, 24 and 26), either in the place of the visual indicator or in addition to the visual indicator.
    [0082]
    [0083] According to another variant, the inscription in Braille code is provided in supplementary marking zones, placed on the respective support faces of the buttons (16, 18, 20), and being different from the marking zones (22, 24, 26 ), these being preferably placed under the buttons (16, 18, 20) on the main face (14). Braille code entries can also be provided at the same time in the marking zones (22, 24, 26) and in the supplementary marking zones.
    [0084]
    [0085] As a variant, the number of buttons may be different. For example, button (18) is omitted. The corresponding marking zone (24) is then omitted accordingly.
    [0086] The user interface also consists of a video screen (28), adapted to display visual information to the user. The screen (28) is embedded in the main face (14). For example, an opening is cut on the main face (14) to receive this screen (28). Optionally, the screen (28) is a touch screen.
    [0087]
    [0088] The user interface also contains a loudspeaker (30) and a microphone (32), housed inside the housing (10). For example, the housing consists of holes, not illustrated, provided in front of the speaker (30) and in front of the microphone (32) to facilitate the passage of an audible signal.
    [0089]
    [0090] Optionally, the terminal (4) also consists of an inductive auditory loop, or "T loop", adapted to be used together or instead of the speaker (30) to transmit an auditory message to the user when this is a person with hearing impairment Equipped with a compatible hearing aid.
    [0091]
    [0092] Advantageously, the terminal (4) is also provided with an authentication module (34) to acquire information about a user. The authentication module (34) is intended to work in conjunction with identification data, for example, carried by a user.
    [0093]
    [0094] For example, the authentication module (34) consists of a radio transponder, preferably of the NFC type for "Near Field Communication" and / or of the RFID type for "Radio Frequency Identification Device". The identification data is then contained in an identification card (36) carried by the user, for example, which contains a radio element readable by the radio transponder.
    [0095]
    [0096] As a variant, the authentication module (34) consists of an optical camera, associated with data processing means programmed to recognize an optical marker, such as a bar code or a matrix code of the "QR Code" type. The identification data is then encoded by this optical marker.
    [0097]
    [0098] According to another variant, the module (34) is programmed to perform a user recognition on biometric criteria and consists especially of biometric sensors, such as a fingerprint reader. In this case, the user does not need Carry an identification card.
    [0099]
    [0100] As illustrated in Figure 2, the terminal (4) also consists of a telecommunications module (38) and an electronic computer (40).
    [0101]
    [0102] The telecommunications module (38) allows the terminal (4) to be communicated with the remote server (6), for example, through a telecommunications network such as the Internet network or a mobile telephone network.
    [0103]
    [0104] For example, the telecommunications module (38) consists of a wireless communication interface of the WiFi type or of the GSM or LTE type. As a variant, module (38) consists of an Ethernet interface to establish a cable communication.
    [0105]
    [0106] The computer (40) consists of a logical calculation unit (42) and an information recording support (44), connected to each other by means of an internal data bus. The calculation unit (42) is here a microprocessor. The support (44) consists of a computer memory, such as a flash memory module or a magnetic hard disk. The support (44) contains executable instructions (46) intended to guarantee the operation of the terminal (4) when executed by the calculation unit (42).
    [0107]
    [0108] The computer (40) is also connected to the buttons (16, 18, 20) to acquire the response signals resulting from the activation of said buttons (16, 18, 20). These signals are, for example, different for each button, and each of them is associated with a particular satisfaction opinion value.
    [0109]
    [0110] As an illustrative example, the button (16) is associated here with a positive opinion, the button (18) is associated with a neutral opinion and the button (20) is associated with a negative opinion.
    [0111]
    [0112] The computer (40) is also connected to the user interface, especially the screen (28), the speaker (30) and the microphone (32), the authentication module (34) and the telecommunications module (38) through dedicated data links.
    [0113]
    [0114] By way of illustrative example, the computer (40) is here a mini-computer of the type "Raspberry Pi ®".
    [0115] The terminal (4) also consists of a power supply module (48) intended to electrically power the terminal (4), either from an external source or autonomously.
    [0116]
    [0117] For example, the terminal (4) is intended to be fixedly placed in a public place and, therefore, can be advantageously connected to a power supply network by means of a cable to supply the power module (48).
    [0118]
    [0119] Optionally, the power module (48) consists of energy storage means, such as a rechargeable accumulator battery or a supercapacitor.
    [0120]
    [0121] The computer (40) is programmed to ensure the operation of the terminal (4).
    [0122]
    [0123] In particular, the computer (40) is adapted to control the display of information on the screen (28), by means of a graphic controller, especially to show some questions to the user. These questions can be displayed in the form of text, but also in the form of images by means of pictograms. The size of the text characters can be modified.
    [0124]
    [0125] In addition, being here the touch screen (28), authorizes the introduction of data, by means of a graphical interface. This data entry can only be authorized for maintenance operations by an authorized operator, authenticated by means of a card (36) provided for this purpose and the authentication module (34).
    [0126]
    [0127] The computer (40) is also adapted to direct the speaker (30) to control the emission of a sound signal to the user, for example to ask the question in the form of a voice message.
    [0128]
    [0129] This voice message can be previously registered in the medium (44).
    [0130]
    [0131] As a variant, the voice message is generated by a voice synthesis module, implemented in the form of software by the computer (40).
    [0132]
    [0133] This voice synthesis module allows the creation of a voice message based on instructions provided for this purpose and authorizes the adaptation of the characteristics of the voice message issued.
    [0134] For example, the voice synthesis module allows generating the voice message with a specific prosody.
    [0135]
    [0136] Advantageously, the computer (40) also has a module for selecting the communication mode of the user interface. This selection module is implemented here by software, by means of the instructions (46).
    [0137]
    [0138] The selection module allows to select a communication mode of the user interface to present the question to the user among a plurality of communication modes allowed by the user interface, for example, a video mode or an audio mode. This selection can be manual or automatic.
    [0139]
    [0140] In the case of a manual selection, the selection module is intended to receive a choice of a communication mode made by an authorized operator, for example, by means of the touch screen (28) and after having authenticated with the help of the module (34). The terminal (4) then subsequently presents the question to the user according to the communication mode selected. This selection can be maintained for several different users.
    [0141]
    [0142] In the case of an automatic selection, the selection is made automatically, on a case-by-case basis depending on the user. For example, the user carries a card containing an identifier (36) associated with a preferred mode of communication. Then, this communication mode is automatically selected by the terminal (4) when the user wishes to make use of the terminal (4) to give an opinion of satisfaction.
    [0143]
    [0144] The identifier (36) of the user is preferably associated with a preferred communication mode, taking into account a user's disability, to select a communication mode adapted to the user's disability so that the message displayed by the terminal (4) can Be understood by the user.
    [0145]
    [0146] This identification is performed, for example, by means of a predefined identification database stored by the computer (40) or by the remote server (6). For example, for each identifier, a preferred mode of communication is associated with this identifier in the database.
    [0147] In this example, the communication mode can be voice or graphic.
    [0148]
    [0149] In the graphic communication mode, the message is presented in the form of text, and / or in the form of one or more images, and / or in the form of video. The size of the text displayed on the screen (28) can be advantageously adapted according to a possible visual impairment of the user. In addition, the images may consist of pictograms specifically selected from an image database adapted for people suffering from cognitive disorders. These pictograms are advantageously chosen when the user is illiterate or has comprehension problems.
    [0150]
    [0151] In voice or audio communication mode, the message is emitted in the form of sound, either by playing a predetermined sound or by synthesizing an audible message through the voice synthesis module. The emission is controlled by the computer (40) by means of the loudspeaker and / or the auditory loop.
    [0152]
    [0153] The server (6) allows the programming of questionnaires, as well as the collection of the responses recorded by terminal 4.
    [0154]
    [0155] The server (6) consists here of communication means (60), adapted to allow the establishment of a remote telecommunications link with the communications module (38) of the terminal (4). For example, communication between the terminal (4) and the server (6) is done through the Internet network.
    [0156]
    [0157] The server (6) also consists of an electronic computer (62) and a database (64) that especially stores a set of executable instructions (66).
    [0158]
    [0159] The server (6) can be accessed especially through a communications link (68) by a remote operator provided with a connection terminal (70). The terminal (70) is, for example, a mobile phone or a tablet or a micro-computer.
    [0160]
    [0161] The computer (62) implements here a module for generating questionnaires, which authorizes an operator to program questionnaires intended to be disseminated in the terminal (4).
    [0162]
    [0163] The server (6) can monitor several similar terminals (4) arranged at different points of the same geographical site, or arranged at different geographical sites of a Same group of establishments.
    [0164]
    [0165] Figure 3 represents a collection terminal (80) according to a second embodiment of the invention and fulfilling functions analogous to the terminal (4). The elements of the collection terminal (80) that are analogous to those of the terminal (4) have the same references and are not described in detail, insofar as the above description can be transposed.
    [0166]
    [0167] The terminal (80) differs especially from the terminal (4) in that it is portable and is intended to move easily to be installed closer to the users. This terminal (80) can be used advantageously when it is necessary to collect an opinion of a person in a specific context, for example, when a professional is forced to visit a user and must collect an opinion of this user.
    [0168]
    [0169] For this purpose, the terminal (80) has a case (82) in the form of a suitcase provided with a gripping element (84) such as a handle. The main face of this case (82) corresponds to one of the side faces of the suitcase.
    [0170]
    [0171] Optionally, the housing (82) is provided with a mobile flap, not illustrated, which is adapted to hide and protect the main face during transport of the terminal (80). This flap is formed, for example, by the lid of the suitcase.
    [0172]
    [0173] The terminal (80) also consists of a removable support (86) of the housing (82).
    [0174]
    [0175] The support (86) advantageously consists of an electrical power outlet (88) provided with connectors (90) intended to be electrically supplied from an external power supply source by means of a power cable (92). For this purpose, the housing (82) consists of a housing complementary to the socket (88) as well as connectors complementary to the connectors (90) and which are connected to the power module (48).
    [0176]
    [0177] When the housing (82) is placed on the support (86), the socket (88) is received in the corresponding housing of the housing (82) and the connectors (90) allow an electric supply current to be transported to the power module (48), for example to recharge a module battery (48).
    [0178] An example of operation of the terminal (4) for collecting the opinion of a user is now described with reference to Figure 4. This example is equally applicable to the operation of the terminal (80).
    [0179]
    [0180] Previously, a questionnaire or poll is generated by means of the server (6), for example, at the request of an operator from the terminal (70). For example, the server (6) generates a set of data, this set of data containing the question to be asked. Optionally, these data contain the question that is to be registered in several ways to be disseminated according to different means of communication from the user interface of the terminal (4). For example, the questionnaire data contains the pictograms that are intended to be displayed on the screen (28) and / or the text corresponding to the question and / or a sound recording that must be disseminated or even instructions to synthesize a message voice.
    [0181]
    [0182] During a step (100), the terminal (4) acquires a predefined poll. This survey is, for example, previously created by an operator via the server (6) and is sent from the server (6) to the terminal (4), via the data link established between the telecommunications modules (38) and (60).
    [0183]
    [0184] Then, the terminal (4) is activated to show the question.
    [0185]
    [0186] Advantageously, during a step (102), the computer (40) selects, thanks to the selection module, a preferred mode of communication of the user interface. This especially allows the communication of the terminal (4) to be adapted to the user according to the user's disability. As explained above, this selection can be made automatically or manually, for a set of users or on a case-by-case basis for each user.
    [0187]
    [0188] In response, during a step (104), the terminal (4) sends a message containing the question to the user, presenting the question in the user interface.
    [0189]
    [0190] This presentation can be made according to all communication modes of the user interface, or according to one or more communication modes.
    [0191]
    [0192] For example, if the sound communication mode is used, then the question arises by sound. The computer (40) activates the emission of a suitable sound message through the loudspeaker (30). The sound message is previously registered or synthesized according to the instructions previously received for this purpose.
    [0193]
    [0194] During a stage (106), the terminal (4) acquires an opinion from the user, by means of the buttons (16, 18 and 20). For example, the user presses the button corresponding to the opinion he wishes to give, for example, clicks the button (16) to give a positive opinion. In doing so, the corresponding response signal resulting from the operation of the button (16) is acquired by the computer (40). In response, it records the corresponding opinion, for example, by increasing a positive opinion counter contained in the recording medium (44).
    [0195]
    [0196] Finally, during a stage (108), the computer (40) transmits the collected response to the server (6). For example, the collected responses are transmitted to the server (6) with a predetermined periodicity, or when the number of opinions collected exceeds a predefined threshold.
    [0197]
    [0198] This transmission is done here through the communication link established between the telecommunications modules (38 and 60).
    [0199]
    [0200] According to some application variants, the acquisition of the user's response during step (106) is followed by the acquisition of a complementary response, preferably a voice or sound response acquired by the microphone (32). Thus, once the answer is acquired by means of one of the buttons (16, 18 and 20), the user is invited to complete his answer, for example, to give a qualitative comment or a justification of his choice. For example, this invitation is displayed on the screen (28) in graphic form, such as a text or a pictogram, or in a sonic way through the speaker (30). The invitation can be displayed especially on the screen (28) in the form of a predefined pictogram that the user is invited to press to activate the acquisition of sounds by the microphone (32). The user gives his complementary answer by speaking into the microphone (32).
    [0201]
    [0202] Then, the complementary response thus acquired by the microphone (32) is recorded by the computer (40) to exploit the complementary response given by the user. For example, the computer (40) automatically transmits this complementary response to the server (6), where it is recorded below.
    [0203] According to some examples, the server (6) is provided with an automatic voice recognition module, preferably in the form of software, which automatically generates a text corresponding to the words contained in this recording. This text is stored as an example in the database (64). As a variant, voice recognition is implemented by the computer (40). The text extracted from the complementary message by the computer (40) is then sent to the server (6).
    [0204]
    [0205] Thanks to the invention, the user interface allows communication according to several complementary communication modes. It allows especially to communicate to users who suffer from a disability that prevents them from perceiving the message shown by known terminals. In other words, it increases the chances that the message sent to the user is understood even if this user has a disability or communication disorders.
    [0206]
    [0207] The possibility of communicating with the user according to several different and complementary modes gives more possibilities to make the user understand, especially when he has a deficiency or disability that prevents him from perceiving or understanding a message issued according to a specific mode of communication. Thus, the communication modalities between the user and the terminal are adaptable according to the user's faculties and allow their disability to be taken into account.
    [0208]
    [0209] The embodiments and variants contemplated above can be combined with each other to generate new embodiments.
    权利要求:
    Claims (10)
    [1]
    1. - Terminal (4, 80) for the compilation of a user satisfaction opinion, this terminal being characterized in that it consists of:
    - a user interface, which includes a loudspeaker (30) and a video screen (28) embedded in a main face (14) of a housing (10, 82) of the terminal, the user interface being adapted to present a message intended for a user according to one or more communication modes;
    - at least two operable buttons (16, 18, 20) located on the main face (14) of the housing, each button being configured to emit a response signal when the user activates it to collect a user opinion;
    - an electronic computer (40), programmed to implement some stages:
    - of acquisition (100) of a questionnaire consisting of a message that will be presented to a user, this questionnaire being acquired from a remote computer server (6);
    - selection (102), by means of a selection module, of a communication mode for displaying the message between a plurality of communication modes allowed by the user interface;
    - issuing (104) of a message, intended for a user and through the user interface, according to the selected communication mode;
    - for the collection (106) of an opinion issued by the user, this acquisition comprising the acquisition of a response signal emitted by one of the buttons operable in response to its actuation by the user.
    [2]
    2. - Terminal according to claim 1, characterized in that it also comprises an authentication module (34) adapted to identify a user and because the electronic computer (40) is programmed to select the communication mode of the user interface in function of the user identified by means of the authentication module (34).
    [3]
    3. - Terminal according to any of the preceding claims, characterized in that each button is also identified by a marking area (22, 24, 26).
    [4]
    4. - Terminal according to claim 3, characterized in that the marking zones (22, 24, 26) consist of an inscription in Braille code and comprise for this purpose one or several rigid contacts that protrude with respect to the surface of the area of marked.
    [5]
    5. - Terminal according to any of the preceding claims, characterized in that the electronic computer (40) consists of a speech synthesis module, adapted to generate, from a predefined setpoint, a voice message intended to be emitted by the speaker (30).
    [6]
    6. - Terminal according to claim 5, characterized in that the voice synthesis module of the electronic computer (40) is configured to modify the sound volume, and / or the sound frequency and / or the prosody of the generated voice message, depending on of information supplied by the selection module.
    [7]
    7. - System for the collection of a user satisfaction opinion, characterized in that this system comprises a computer server (6) and an opinion collection terminal (4; 80), the computer server and the collection terminal being connected by a data link, because the computer server (6) consists of a module for generating a questionnaire and because the collection terminal (4; 80) is according to one of the preceding claims.
    [8]
    8. - Procedure for collecting an opinion of user satisfaction through a terminal (4; 80), the terminal consisting of:
    - a user interface, which includes a loudspeaker (30) and a video screen (28) embedded in a main face (14) of a housing (10; 82) of the terminal, the user interface being adapted to present a message intended for a user according to one or more communication modes;
    - at least two operable buttons (16, 18, 20) located on the main face (14) of the housing, each button being configured to emit a response signal when the user activates it to collect a user opinion;
    - an electronic computer (40);
    this procedure being characterized because it consists of the stages:
    - acquisition (100), by the electronic computer (40) of the terminal (4; 80), of a questionnaire consisting of a message to be presented to a user, this questionnaire being acquired from a remote computer server (6 );
    - selection (102), by means of a selection module of the electronic computer (40) of the terminal (4; 80), of a communication mode for the presentation of the message between a plurality of communication modes allowed by the user interface user;
    - issuing (104) of a message, intended for a user and through the user interface user, depending on the communication mode selected;
    - for the collection (106) of an opinion issued by the user, this acquisition comprising the acquisition by the electronic computer of a response signal emitted by one of the buttons operable in response to its actuation by the user.
    [9]
    9. - Method according to claim 8, characterized in that the selection stage (102) of the communication mode consists of the automatic identification of the user by an authentication module (34) of the terminal (4; 80), the selection of the communication mode by the selection module depending on the result of the user identification.
    [10]
    10. - Method according to claim 8 or 9, characterized in that the communication modes of the user interface consist of a graphic communication mode and an audio communication mode.
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    同族专利:
    公开号 | 公开日
    ES2731933R1|2019-12-10|
    MX2019009811A|2019-11-21|
    FR3063166A1|2018-08-24|
    WO2018149999A1|2018-08-23|
    FR3063166B1|2021-09-10|
    US20200043020A1|2020-02-06|
    引用文献:
    公开号 | 申请日 | 公开日 | 申请人 | 专利标题
    US20060259922A1|2005-05-12|2006-11-16|Checkpoint Systems, Inc.|Simple automated polling system for determining attitudes, beliefs and opinions of persons|
    FI20096093A|2009-10-22|2011-04-23|Happyornot Oy|complacency Indicator|
    US20140331189A1|2013-05-02|2014-11-06|Jpmorgan Chase Bank, N.A.|Accessible self-service kiosk with enhanced communication features|FR3095882A1|2019-05-09|2020-11-13|Laurence Huchet De Cintre|Voice recording process for customer reviews, aggregation platforms for voice content generated by consumers|
    法律状态:
    2019-11-19| BA2A| Patent application published|Ref document number: 2731933 Country of ref document: ES Kind code of ref document: A2 Effective date: 20191119 |
    2019-12-10| EC2A| Search report published|Ref document number: 2731933 Country of ref document: ES Kind code of ref document: R1 Effective date: 20191129 |
    2021-09-27| PA2A| Conversion into utility model|Effective date: 20210921 |
    优先权:
    申请号 | 申请日 | 专利标题
    FR1751300A|FR3063166B1|2017-02-17|2017-02-17|TERMINAL FOR COLLECTING A NOTICE OF SATISFACTION FROM A USER, COLLECTION SYSTEM INCLUDING THIS TERMINAL AND PROCESS FOR COLLECTING A NOTICE OF SATISFACTION FROM A USER BY MEANS OF THIS TERMINAL|
    PCT/EP2018/053944|WO2018149999A1|2017-02-17|2018-02-16|Terminal for collecting a user's satisfaction feedback, collection system comprising the terminal, and method for collecting a user's satisfaction feedback using the terminal|
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